Help shape the future of online access to Dudley borough adult social care services

Help shape the future of online access to Dudley borough adult social care services

Posted on behalf of Healthwatch Dudley
The way people access adult social care services in Dudley borough is changing and Healthwatch Dudley is inviting you to be part of the journey.New online portals are being developed by Dudley Council, to help people with Internet access, quickly and easily find the information they need.Perhaps you have needed to call the Dudley Council adult social care access team to:

  • Find a care home for a loved one
  • Get information about equipment or adaptations to help someone to live more independently at home
  • Get help with daily tasks such as dressing, cooking or going shopping
  • Arrange an assessment for yourself as a carer or for someone who has care and support needs
  • Get information about financial assessments and contributions for packages of care
  • Find out about community alarms or other Telecare services
  • Tell someone about a concern that has led to a safeguarding referral
Enabling people to easily find information and refer into services themselves online, should mean shorter waiting times as you will be able to find out about and register for services and get help and support at a time that best suits you.

Online portals will also free up the Access to Adult Social Care telephone team to deal with more complex queries.

The telephone service will remain for people who do not have Internet access.

Take part and help to make sure that the new system is simple to navigate, is accessible and uses clear language that is easy to understand

At the event Dudley Council will:

  • Share their vision of what a new online portal can do.
  • Show us some examples of systems that are being used by other local authorites.
  • Explain what council officers need the new system to be able to do.
  • Listen to your feedback and ideas, to make sure that the new online portals work for everyone who needs to use them and put local people at the centre – right from the beginning of the journey.
Your views, experience and ideas can help to make sure that the new Dudley adult social care online portal works for local people now and in the future.

Put the kettle on and join in, your views can make a difference!

When and where?10.30am – 12.30pm Thursday 15th April 2021

Your sofa or kitchen table

Book your place
When
15 Apr 2021 at 10:30am
until 15 Apr 2021 at 12:30pm
Where
7 Albion Street
Brierley Hill
DY5 3EE

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